DoT has issued new guidelines to get mobile SIM cards. These guidelines come in the wake of the department directing telecom service providers to discontinue Aadhaar-based eKYC process for issuing new mobile connections. Earlier this week, DoT issued the details of the procedure and modalities to be followed by telcos for issuing new mobile connections using the alternate digital KYC process. This new process digitises the end-to-end process for on-boarding new mobile subscribers.
Visit retail store of your telecom service provider with due identification and address proofs
Customer seeking a new mobile connection needs to visit authorised centre of the telecom service provider that he/she wants SIM of. He/she should have in possession the required documents for proof of identity and proof of address (PoI and PoA).
Live photograph taken at the retail store and embedded on CAF form
Live photograph of the customer needs to be taken at the retail outlet. This photo will be embedded in the customer acquisition form (CAF).
Live photograph to have watermarks with CAF number, GPS coordinates
The live photograph will have watermarks with CAF number, GPS coordinates, retail outlet’s name and unique code. The photograph will also have the date and time stamped.
All identity proofs need to be watermarked
Along with the photograph, the identity proofs (including address) need to be watermarked by the telecom operator.
Mandatory fields of CAF can be auto-filled via documents with QR codes
All mandatory fields of CAF form need to be filled. ID proofs where QR codes are available can be scanned so that the required information can be auto-populated. For example, if a customers shares his/her Aadhaar card then details like name, gender, date of birth etc can be auto-populated.
Retail outlet to send a declaration of collection customer’s identity and address proofs
As a declaration of the retail outlet collecting the customer’s live photograph and identity/address proof, a one-time password (OTP) will be sent to the user’s alternate number (or any of his family member’s number) registered with the telco.
A successful validation of the OTP will be regarded as customer’s signature on CAF.
The retail outlet too needs to provide a declaration of capturing the live photo via an OTP.
The subscriber will get a transaction ID for future reference.
Telco needs to check authenticity of the identity documents submitted
The telecom company needs to verify the veracity of the photograph and ID and address proof submitted by the customer in the CAF form.
SIM card will be activated only after the telecom company has completed verification of all the documents submitted by the customer.
Tele-verification of the customer is done
Post this, a tele-verification of the customer too is done. If the customer has provided his/her alternate mobile number, then 5-digit OTP pin will be used for tele-verification and activation of final services.
Only 2 SIM cards to be provided per day per PoI, PoA
Only two mobile connections will be given per day per PoI, PoA document to a customer by the telecom operator using the alternate digital KYC process.