New Delhi: Punjab National Bank (PNB) introduced WhatsApp banking services, aligning with the trend observed across various banks. The initiative aims to enhance accessibility and user-friendliness of banking services, providing customers with round-the-clock assistance, even on holidays. Available to both account holders and non-account holders, PNB’s WhatsApp banking offers a diverse range of services falling into two main categories. Firstly, there are informative services accessible to all users, offering comprehensive banking-related information at their fingertips. Secondly, account holders can avail themselves of non-financial services such as balance enquiries, mini statements, stop cheque requests, and chequebook requests.
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However, to access non-financial services, customers must ensure that their mobile numbers registered with the bank are linked to their WhatsApp accounts. PNB intends to continually expand its service offerings over WhatsApp, further enhancing customer convenience and satisfaction.
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How To Access PNB’s Banking Services On WhatsApp?
Step 1: Save the number 919264092640 in your WhatsApp contacts.
Step 2: Initiate a conversation by sending a ‘Hi’ message from your registered mobile number.
Step 3: Upon sending the message, you’ll receive a response message containing a menu. This menu will allow you to access and utilize all the available services provided by Punjab National Bank instantly.
Services Offered By PNB On WhatsApp:
- Account Services such as Balance Enquiry, Last 5 transactions, Cheque book request etc.
- Emergency services such as Stop Cheque etc.
- Open Account Online
- Enquire about the Bank’s Products such as Loan schemes, Deposit schemes, the latest Interest rates, Insurance products etc.
- NRI Corner for services offered to NRIs by Bank
- Enquire about the Bank’s Digital products such as Mobile Banking, Internet Banking, mPassbook etc.
- Current Offers
- Locate the nearest PNB ATM, BNA, Branch etc. or locate the bank on Social Media handles
- Download various Bank forms, demo videos, user guides etc.
