The user, who posted the video, claimed that she was mistreated by IndiGo Airlines staff and argued that she should be provided accommodation.
In recent days, multiple flights, including those operated by IndiGo Airlines, have faced delays due to dense fog and challenging weather conditions. This has led to viral videos capturing frustrated passengers engaging in heated arguments with airline staff. One such incident has now come to light involving a woman who shared a video of herself arguing with an IndiGo staff member over a flight delay and demanding for free accommodation as a consequence. The user, who posted the video on X, claimed she was mistreated by Nethra from IndiGo Airlines and argued that she should be provided accommodation. However, social media users disagreed with her argument, pointed out the staff’s polite explanation of the rules and criticised the woman for being rude.
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The incident happened when the woman’s flight was delayed for over eight hour due to foggy conditions. In the video, she argues with the IndiGo manager about the airline’s policy on providing accommodation during such delays. The woman even accused the staff member for being rude before she started recording the video. However, the staff explained that accommodation couldn’t be provided due to bad weather, as it is a consequential delay, which is exempt from the rule.
Sharing the video, the woman wrote, “It was the middle of the night and the flight was delayed for more than 8hrs. Despite being a rule from the airlines where the customers are entitled to accommodation the IndiGo manager denied providing one. She was very rude before I took this video.”
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Soon after the woman shared the video, it went viral and garnered over 1 million views. Social media users slammed the X user and praised the IndiGo staff member for maintaining calm throughout the situation.
A user praised Nethra for handling the situation peacefully and explained that during bad weather or acts of God, airlines are not required to provide accommodation. The user urged everyone to understand the challenges airlines face during fog delays and suggested that purchasing travel insurance can be beneficial.
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Another criticised the passenger for being rude and screaming, highlighting the polite treatment from the IndiGo staff.
Another individual defended Nethra and stated that the attendant wasn’t rude.
One more user shared that there is no rule for free accommodation for a flight that has not yet started.
Yes Punjab reported that approximately 150 flights were delayed from Delhi Airport due to traffic congestion. The challenging conditions led to the diversion of 11 flights and the cancellation of some, creating chaos for both passengers and airlines. The primary cause for these disruptions was the low visibility conditions caused by dense fog, affecting not only domestic routes but also delays and cancellations for international services.
