When X user Amit Chansikar booked a OYO hotel from MakeMyTrip, he expected to have a comfortable stay. However, upon his arrival at the hotel, he was in for shock as the place was still under construction. Yes, you read that right. After he posted about the incident, it went viral and received numerous reactions. Even the official X handle of MakeMyTrip and OYO rooms shared a comment.
“@makemytrip & @oyorooms scam alert in Bengaluru. Just came here to find that the hotel I had booked is under renovation. There was not a living soul here. This is tantamount to cheating! After wasting two hours here, they cut money from my refund. Shame on you!” wrote Chansikar as he shared the post.
He also added snapshots of his booking receipt. One of the snapshots shows that the man booked an OYO room with MakeMyTrip. Another picture shows the hotel that is still under construction.
Take a look at the post here:
In a follow-up tweet, he also informed, “Both Oyo and MMT reps have reached out to me multiple times on calls and via email. The refund apparently has been processed but, yet to hit my account. Will update here once it does.”
This post was shared on February 9. Since being posted, it has gained more than 1,100 views and various comments.
MakeMyTrip replied to the post and said, “Hi Amit, We are truly apologetic for the experience you had with us. Our endeavour has always been to provide the best experience to our customers. As per our telephonic conversation, the refund is processed in the same mode of payment. Kindly check the refund details and in my trips under MMT account.”